Terms & Conditions

Last updated: 12 August 2025

1) About Us

These Terms & Conditions (“Terms”) govern access to and use of the website guest-experiences.com and any bookings, products, and services offered by Guest Experiences Ltd (“Guest Experiences”, “we”, “us”, “our”).
Company details: Guest Experiences Ltd, Guest Experiences LTD
Tax Nr. 208325033
Zornitza 47
8000 Burgas
Bulgaria
BG19UBBS80021078409250
Contact: hello@guest-experiences.com,  +359 897 880 666

By using our website, creating an account, or making a booking/purchase, you agree to these Terms.

2) Scope of Services

We offer day trips, activities, event tickets, transportation, and related services (collectively “Excursions & Services”), as well as physical and digital products (“Products”). Some offerings are provided directly by us; others are provided by carefully selected third-party suppliers (“Suppliers”).

• Marketplace/Agency model: For certain Excursions & Services, we act as agent for the Supplier. Your contract is then with the Supplier, and their terms may apply in addition to ours.

• Direct model: For services we operate ourselves, your contract is with Guest Experiences.

We’ll identify the applicable provider during checkout or in your confirmation.

3) Eligibility & Customer Responsibilities

• You must be at least 18 to book or purchase.

• You are responsible for ensuring that you and any participants meet health, fitness, age, and skill requirements; follow guide/host instructions; and comply with local laws.

• You are responsible for accurate information (names, contact details, pickup location, special requirements).

• Travel documents & insurance: You are responsible for visas, entry requirements, and personal travel insurance suitable for the activity.

4) Prices, Fees & Payment

• Prices are shown in the currency indicated at checkout and include taxes/fees where stated.

• We may correct obvious pricing or availability errors; if a correction affects your order materially, you may cancel for a full refund.

• Payment is due at booking/purchase via the methods shown. Card processing is handled by our payment providers; we do not store full card data.

5) Booking Process & Contract Formation

Your booking is confirmed when you receive a written confirmation (email/order page). The contract forms at that time with either Guest Experiences or the named Supplier, as specified in your confirmation.

6) Changes & Cancellations by You

Excursions & Services

• Refundable up to 72 hours before the scheduled start: full refund.

• Less than 72 hours before the start, late arrival, or no-show: 100% cancellation fee (no refund).

• Changes (date/time/participant names) are subject to availability and may incur fees.

Physical Products

• Returns and refunds follow our Returns Policy (no 100% cancellation fee applies to product returns). Items must be unused and in resalable condition unless faulty. You are responsible for return shipping unless the item is defective or we made an error.

Digital Products

• All sales are final. No refunds once access/download is provided.

If local consumer law grants you mandatory rights, those prevail. Where applicable, please note that leisure services scheduled for a specific date/time are typically excluded from statutory withdrawal rights.

7) Changes & Cancellations by Us or the Supplier

We may modify, reschedule, or cancel an Excursion/Service due to weather, safety, operational issues, minimum participant numbers, force majeure, or Supplier constraints.

• If we cancel without offering a reasonable alternative, you’ll receive a full refund of amounts paid for the affected item (this is your sole remedy).

• If an activity has started and must be curtailed for safety or force majeure, partial refunds (if any) are at our reasonable discretion or per Supplier policy.

8) Participation, Safety & Conduct

We or the Supplier may refuse participation or remove anyone who is unfit, intoxicated, endangering others, or failing to comply with instructions, without refund. You must disclose relevant medical conditions in advance where required.

9) Meeting Points, Pickups & Timing

You must arrive at the meeting point or be available at the pickup location on time. Transport/traffic delays can occur; we are not liable for missed connections caused by factors beyond our control.

10) Vouchers, Promo Codes & Gift Cards

Promotions are subject to stated conditions and validity periods, cannot be combined unless stated, and have no cash value. Gift cards/vouchers are redeemable only for eligible items, non-refundable, and not reloadable.

11) User Accounts & Reviews

Keep your login secure and update your details promptly. Reviews and submitted content must be truthful, lawful, non-infringing, and not misleading. We may moderate, edit, or remove content that violates these Terms.

12) Intellectual Property

All website content, trademarks, and media are owned by or licensed to Guest Experiences or the relevant Supplier. You may not copy, distribute, modify, or create derivative works without prior written consent.

13) Third-Party Services & Links

Our site may link to third-party websites/services. We are not responsible for their content, policies, or practices. When you use Supplier services, their terms and privacy notices apply.

14) Liability

• We are responsible for foreseeable loss or damage caused by our material breach or gross negligence, subject to the limits below.

• We are not liable for: (a) events outside our reasonable control; (b) any indirect, incidental, special, or consequential losses; (c) loss of profits, business, or goodwill; (d) services performed by Suppliers where we act solely as agent (your rights are against the Supplier).

• Nothing in these Terms limits liability that cannot legally be limited (e.g., death or personal injury caused by negligence, or fraud).

15) Indemnity

You agree to indemnify and hold harmless Guest Experiences from claims arising out of your breach of these Terms or misuse of the services, except to the extent caused by our negligence or willful misconduct.

16) Privacy

Your personal data is handled in line with our Privacy Policy available on our website. Some data is shared with Suppliers and payment providers as needed to fulfill your booking.

17) Force Majeure

We are not liable for failure or delay due to events beyond reasonable control (including but not limited to severe weather, natural disasters, strikes, war, civil unrest, epidemics, government actions, utility failures).

18) Complaints & Support

Please contact us promptly with any service issues: hello@guest-experiences.com We aim to resolve complaints quickly and fairly.
Consumers in the EU may also use the European Commission’s ODR platform for online dispute resolution.

19) Governing Law & Jurisdiction

Unless mandatory local consumer law states otherwise, these Terms are governed by the laws of Bulgaria, and disputes are subject to the courts of Bulgaria. Consumers may additionally bring claims in their country of residence where required by law.

20) Changes to These Terms

We may update these Terms from time to time. The version posted on the website at the time of your booking/purchase applies to that transaction. Material changes will be highlighted on our site.

21) Miscellaneous

• Severability: If any provision is found invalid, the remainder remains in effect.

• Assignment: You may not assign your rights without our consent; we may assign to an affiliate or successor.

• Entire Agreement: These Terms, together with your confirmation and any referenced policies, form the entire agreement between you and us.

22) Contact

Guest Experiences Ltd
Tax Nr. 208325033
Zornitza 47
8000 Burgas
Bulgaria
BG19UBBS80021078409250

+359 897 880 666